Current roles
To be considered for the below available role(s), please send your application, including a cover letter, details of qualifications, salary expectations, and up to date CV to [email protected].
Or if you would like to be considered when there is a suitable vacancy, please email a full CV with a covering letter, including details of qualifications, career history, and salary expectations, along with your area of interest to the same email address.
Location: Paulton, Somerset, BS39 7SX
Summary
We are the leading online retailer of designer fabrics, wallpapers, and made-to-measure soft furnishings. We are a family-owned business that is fast-growing and ambitious. For the year ahead, we expect revenues to pass the £20 million mark as we continue to execute on our growth plans.
We are seeking a Customer Service Specialist to work in our busy trade team. Our trade customers return to us time after time. You will help encourage this loyalty by providing excellent service and building lasting relationships.
More about us
We are an ambitious ecommerce company, offering over 70,000 designer products from famous brands including Farrow & Ball, Mulberry, Ralph Lauren and Sanderson.
Established in 1979, our business is solidly built on our interior design and curtain-making heritage, and our unique online made-to-measure furnishings offer sets us apart.
We are based in modern offices in Paulton, around a 30-minute drive from both Bristol and Bath. Our team currently has 40 people and is expected to grow steadily.
About the job
Our trade customers include interior designers, architects, curtain makers, hotel and hospitality groups, fit-out companies, yacht builders, and a host of other discerning customers.
We offer a trade discount and provide dedicated customer service via phone and email to this select group of customers. You will be responsible for delivering the excellent level of service we have become known for by understanding our customers’ individual needs. This may be a special pricing request for a large order, an enquiry about express shipping options, a request for a custom colour, or a technical query which requires liaising with our suppliers.
We will give you the training you need on our systems, products and services, to equip you to provide a high level of support. We use modern, industry-leading systems to manage calls, emails, support tickets and customer payments. You will need to be quick with systems and able to multi-task whilst speaking to a customer.
Overall, it’s a job that combines working with discerning customers, developing deep knowledge of our extensive range of designer products, and a good deal of problem-solving.
Your skills and experience
As a ‘people person’ who can relate to customers and build trust, you will have previous customer service experience, preferably working with other businesses. Ideally, you will also have experience of complex or high-value products.
You will be a good communicator—engaging and reassuring over the phone, and able to write clear, professional emails. You will be comfortable working across different systems, multitasking and learning new skills. You will also demonstrate good judgement when presented with new challenges and be able to work at pace, particularly during busy periods.
Why work for us?
Salaries are reviewed annually and employees are eligible for a twice-yearly bonus linked to business performance. We offer some flexibility around working hours and occasionally ask team members to be flexible during particularly busy periods. Benefits include 33 days’ paid holiday (including bank holidays), company pension, life insurance, income protection, and a generous employee discount scheme.
We aim to create an enjoyable team environment, where employees are valued and their contribution to our business success is recognised and rewarded.
How to apply
If this sounds like the right fit for you, we’d love to hear from you.
Send your application, including a cover letter, details of qualifications, current salary and up to date CV. [email protected]
