Privacy and cookies policies

Find out about the personal data we collect, how we store and use it, and the cookies our website uses in order to serve you online.

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Privacy Policy

Version number: 1.0

Effective date: 19/02/2024

1. Who are we?

1.1 We are Jane Clayton & Company Retail Limited trading as Jane Clayton & Company. For privacy queries, you can contact us at [email protected]. Other contact details are on our website.

2. What's the purpose of this policy?

2.1 It tells you what to expect when we collect your personal information via our website. Please only use our site if you are completely happy with this policy.

2.2 Generally, the policy covers only information provided to us. If you give personal information to other people, such as payment providers or other websites, please check their privacy policies.

3. Might the policy change?

3.1 Yes. Please check it whenever you visit our website. We will give you notice of the new version by posting it on our website.

4. What do we collect?

4.1 Information which you upload to our service or otherwise give us such as:

  • your name and contact details;
  • account information such as your username and password and your contact or other account preferences;
  • details about your transactions on our service;
  • information included in your reviews or which you otherwise provide for display on our service;
  • contact or other information which you give or allow us to use for newsletters or other marketing; and
  • your communications with us.

4.2 Automated browsing information about your use of our service such as: the internet protocol (IP) address used to connect your device to the internet, connection information such as browser type and version, information about your device including device-type and device identifier, operating system and platform, mobile network data, a unique reference number linked to the data you enter on the site, the site from which you arrived at our service, details of your activity with date/time stamps including pages you visited and your searches/transactions.

4.3 We may record your phone calls with us for training, fraud detection, and dispute resolution.

4.4 Limited billing information may be sent to us by our payment provider for verification purposes e.g., your name, email address and billing / delivery addresses.

5. What's our reason / legal basis for collecting the information?

5.1 Because it’s necessary to perform our contract with you and/or to take steps at your request to enter into such a contract, e.g., send service messages, process payments and fulfil orders. This applies to information such as initial enquiries, and to account, contact and transaction details.

5.2 Because it’s in our “legitimate interests”, e.g., sending you marketing communications about our similar products/services, managing and improving our service including tracking usage patterns and preventing or detecting fraud or abuse. This applies to information such as contact details and automated usage data as well as reviews and similar information that you provide for public display on our service.

5.3 Because you’ve specifically agreed on our service. This applies to contact or other information which you give or allow us to use for newsletters or other marketing. You can withdraw permission at any time as explained on our service or by emailing us at the above email address.

6. How long do we keep personal information?

6.1 We will generally hold your information for our default standard retention period of seven years after the end of our contract/relationship with you, but we may delete it earlier/later as set out below or in our terms and conditions.

6.2 We may keep certain information indefinitely because it may be helpful to you in future, such as reminding yourself about the designs or patterns you ordered or the measurements of your curtains. Please close your account if you do not want us to keep this kind of information.

6.3 We will keep your information that we use for newsletters or other marketing until you tell us to stop sending you such messages.

6.4 We will generally keep automated browsing information for up to 14 months.

7. To whom do we send or make available your personal information?

7.1 To other people who supply us with services, e.g., other companies in our group who provide part of our service (e.g., measurement / installation services), delivery / warehouse companies, website hosting and management, payment providers, customer service providers, telephony providers that help us manage phone call recordings, email distribution, e-commerce, online advertising, analytics, review management, live chat etc.

7.2 To other users of our service, if you enter personal information into a review on our service. .

7.3 To regulators, the police and other law enforcement or official authorities to help deal with fraud and abuse and/or comply with legal requirements and/or to protect us or others.

7.4 To insurers and professional advisers in connection with our insurance cover or to deal with legal claims.

7.5 To (actual or potential) potential buyers so far as reasonably necessary in the case of a proposed or completed sale or merger or business combination involving all or the relevant part of our business.

8. Do we send your information outside the UK?

8.1 Your personal information (e.g., name, username, contact details, IP address, browsing information) is transferred to companies outside the UK (generally to the US) that provide us with the services mentioned above (see: To whom do we send or make available your personal information?). Where this happens, we will ensure that there is a legal basis to do so, for example in accordance with “adequacy regulations” applying to particular countries, (e.g., the “UK-US Data Bridge” if applicable) or under contracts with standard contractual clauses sanctioned by the Information Commissioner that are designed to provide adequate safeguards for your personal information.

8.2 We may need to send your contact information to delivery companies outside the UK, to enable us to deliver goods to you.

9. What rights do you have?

9.1 If the legal requirements are met: To ask us for access to your personal information, to rectify it if there are mistakes, to delete or restrict its use in certain circumstances or to “data portability” or to withdraw any consent you’ve given (e.g. marketing).

9.2 You may also have the right to object to use of your personal information in certain circumstances.

9.3 If you have a complaint about how we are dealing with your personal information, please contact us via the email address above. If you are not happy with our response or think we are not handling your personal information in accordance with the law, you have the right to complain to the Information Commissioner’s Office (ICO).

9.4 For more information about your rights, visit the ICO’s website:

10. What about cookies?

10.1 We and/or other companies use cookies and other tracking technologies on our website. A cookie is an identifier (a small file of letters and numbers) that is sent to your web browser. Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the website owner or others. Some are session temporary “session” cookies that remain in the cookie file of your browser only until your browser is closed. Whereas persistent cookies stay for longer (depending on the lifetime of the specific cookie). For further information on cookies, including how to use your browser to block them and how to delete existing cookies, visit: Our site’s functionality will be limited if you configure your browser to reject cookies.

10.2 We or other companies place the following types of cookies on our website (or may do so in future):

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